OpenClose.com gives industry professionals tools that simplify the lending relationship management process. As a participant in our web site, each selected industry professional agrees with and is committed to our policies for privacy.
Privacy Statement Effective as of January 5th, 2012
Beanstalk Networks LLC dba OpenClose (“OpenClose” or the “Company” or “We” or “Our” as the context may require) is committed to protecting the privacy of your information. This Privacy Statement describes our Web site privacy practices.
1. Web Site Covered
This Privacy Statement covers the information practices of www.openclose.com (referred to as the “Web site” or the “Company’s Web site” or “Our Web Site”).
Our Web site may contain links to other Web sites. OpenClose is not responsible for the information practices or the content of such other Web sites. We encourage you to review the privacy statements of other Web sites to understand their information practices.
2. Information Collected
We offer a variety of applications and services that are collectively referred to as the “Services.” We collect information from individuals who visit our Web site (“Visitors”) and individuals who register to use our Services (“Customers”).
When expressing an interest in obtaining additional information about our Services or registering to use our Services, we require you to provide us with personal contact information, such as name, company name, address, phone number, and email address (“Required Contact Information”). When purchasing our Services, we require you to provide us with financial qualification and billing information, such as billing name and address, credit card number, and the number of employees within the organization that will be using the Services (“Billing Information”).
We may also ask you to provide additional information, such as company annual revenues, number of employees, or industry (“Optional Information”). Required Contact Information, Billing Information, and Optional Information are referred to collectively as “Data About Our Customers.”
As you navigate the Company’s Web site, we may also collect information through the use of commonly-used information-gathering tools, such as cookies and Web beacons (“Web Site Navigational Information”). Web Site Navigational Information includes standard information from your Web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, and the actions you take on the Company’s Web site (such as the Web pages viewed and the links clicked).
3. Use of Information Collected
We use Data About Our Customers to perform the services requested. For example, if you fill out a “Contact Me” Web form, we will use the information provided to contact you about your interest in our Services.
We may also use Data About our Customers for marketing purposes. For example, we may use information you provide to contact you to further discuss your interest in the Services and to send you information regarding the Company and our partners, such as information about promotions or events.
We use credit card information solely to check the financial qualifications of prospective Customers and to collect payment for the Services.
We use Web Site Navigational Information to operate and improve the Company’s Web site. We may also use Web Site Navigational Information alone or in combination with Data About Our Customers to provide personalized information about the Company.
4. Web Site Navigational Information
We use commonly used information-gathering tools, such as cookies and Web beacons, to collect information as you navigate the Company’s Web site (“Web Site Navigational Information”). This section describes the types of Web Site Navigational Information that may be collected on the Company’s Web site and how this information may be used.
We may use information from session and persistent cookies in combination with Data About Our Customers to provide you with information about us and our Services.
When you visit our Web site, we collect your Internet Protocol (“IP”) addresses to track and aggregate non-personal information. For example, we use IP addresses to monitor the regions from which Customers and Visitors navigate our site.
We also collect IP addresses from Customers when they log into the Services as part of the Company’s “Identity Confirmation” and “IP Range Restrictions” security features.
Third Party Cookies
From time-to-time, we engage third parties to track and analyze usage and volume statistical information from individuals who visit our Web site. We may also use other third-party cookies to track the performance of our advertisements. The information provided to third parties does not include personal information, but this information may be re-associated with personal information after we receive it.
5. Public Forums, Refer a Friend, and Customer Testimonials
We may provide bulletin boards, blogs, or chat rooms on our web site. Any personal information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. We are not responsible for the personal information you choose to submit in these forums.
Customers and Visitors may elect to use our referral program to inform friends about our Web site. When using the referral program, the Company requests the friend’s name and email address. We will automatically send the friend a one-time email inviting him or her to visit our Web site. We do not store this information.
We post a list of Customers and testimonials on our Web site that contains information such as Customer names and titles. We obtain the consent of each Customer prior to posting any information on such a list or posting testimonials.
6. Sharing of Information Collected
We may share Data About Our Customers with the Company’s service providers so that these service providers can contact Customers and Visitors who have provided contact information on our behalf. We may also share Data About Our Customers with the Company’s service providers to ensure the quality of information provided. Unless described in this privacy statement, we do not share, sell, rent, or trade any information provided with third parties for their promotional purposes.
From time to time, we may partner with other companies to jointly offer products or services. If you purchase or specifically express interest in a jointly-offered product or service from us the Company may share Data About Our Customers collected in connection with your purchase or expression of interest with our joint promotion partner(s). We do not control our business partners’ use of the Data About Our Customers we collect, and their use of the information will be in accordance with their own privacy policies. If you do not wish for your information to be shared in this manner, you may opt not to purchase or specifically express interest in a jointly offered product or service.
We use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use Billing Information except for the sole purpose of credit card processing on the Company’s behalf.
We reserve the right to use or disclose information provided if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process.
7. Customer Data
We use robust security measures to protect Customer Data from unauthorized access, maintain data accuracy, and help ensure the appropriate use of Customer Data. When the Services are accessed using Internet Explorer version 7.0 or later, Secure Socket Layer (.SSL.) technology protects Customer Data using both server authentication and data encryption. These technologies help ensure that Customer Data is safe, secure, and only available to the Customer to whom the information belongs and those to whom the Customer has granted access. We also host our Web site in a secure server environment that uses firewalls, and other advanced technology to prevent interference or access from outside intruders. We also offer enhanced security features within the Services that permit Customers to configure security settings to the level they deem necessary. Customers are responsible for maintaining the security and confidentiality of their usernames and passwords.
9. Changes to this Privacy Statement
We reserve the right to change this Privacy Statement.
10. Contacting Us
Questions regarding this Privacy Statement or the information practices of the Company’s Web site should be directed to us by mail to OpenClose at 314 Clematis Street, West Palm Beach Florida 33401 Attention: Legal Department.