Support Analyst

Job Description: Support Analyst

Join a fun fast-growing technology-driven company. OpenClose, a provider of advanced business solutions for the mortgage industry, is looking for a Support Analyst.

Responsibilities:

  • Speak with customers (lenders) via telephone and email
  • Understand customer’s concerns or questions
  • Prioritize issue/concern based on business need
  • Analyze information to determine next steps
  • Participate in the flow of information between customer and company
  • Customer Relations (business to business)
  • Assist in the testing of software from the user’s perspective as needed
  • Other duties as assigned

Experience:

  • Residential mortgage experience required, should include some of the following:
    • Origination, Processing, Underwriting, Closing, Post Closing
    • Lock, Rates and Pricing, Secondary Marketing, Loan Programs
    • Interfaces such as credit, DU/LPA, document providers and others
  • Microsoft technology: windows, Word, Excel, Outlook
  • Customer service

Skills:

  • Analytical/troubleshooting skills
  • Customer service
  • Excellent communicator in speech and writing
  • Team player

Location:

West Palm Beach, FL, or remotely from home. May require occasional trips to West Palm Beach, FL

Starting immediately
Salary to be determined
40 hr work week, flexible schedule
Benefits

Contact HR

Please email us your resume and salary history.

OpenClose is an equal opportunity employer.

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