Support Analyst

Join a fun fast-growing technology-driven company. OpenClose, a provider of advanced business solutions for the mortgage industry, is looking for a Support Analyst. Your responsibilities will include, but are not limited to the following:

Responsibilities:

• Business to business interactions
• Speak with customers (lenders) via telephone and email
• Understand customer’s concerns or questions
• Prioritize issue/concern based on business need
• Analyze information to determine next steps
• Replicate reported issues in a test environment
• Create detailed development tickets with accurate steps
• Test code changes upon request
• Update Support Portal system in a timely manner
• Participate in the flow of information between customer and company
• Other duties as assigned

Experience:

• Microsoft technology: Windows, Word, Excel, Outlook
• Customer service
• Salesforce or similar CRM
• Residential mortgage experience required, and should include some of the following:
  • Origination, Processing, Underwriting, Closing, Post Closing
  • Lock, Rates and Pricing, Secondary Marketing, Loan Programs
  • Interfaces such as credit, DU/LPA, document providers and others

Skills:

• Accurate Data Entry
• Ability to multi-task
• Determine priority of issues/requests
• React quickly to urgent issues
• Customer service
• Excellent communicator in speech and writing
• Ability to self-motivate and be highly productive in a remote location
• Team player

Hours:

• Monday-Friday
• 40 hrs per week (1 hr for lunch)
• Preferred schedule: 9am-6pm ET or 10am-7pm ET

Benefits: You will be eligible to participate in a full range of employee benefits.

Location: Remote