Support Analyst
Job Description: Support Analyst
Join a fun fast-growing technology-driven company. OpenClose, a provider of advanced business solutions for the mortgage industry, is looking for a Support Analyst. Your responsibilities will include, but are not limited to the following:
Responsibilities:
- Business to business interactions
- Speak with customers (lenders) via telephone and email
- Understand customer’s concerns or questions
- Prioritize issue/concern based on business need
- Analyze information to determine next steps
- Replicate reported issues in a test environment
- Create detailed development tickets with accurate steps
- Test code changes upon request
- Update Support Portal system in a timely manner
- Participate in the flow of information between customer and company
- Other duties as assigned
Experience:
- Microsoft technology: Windows, Word, Excel, Outlook
- Customer service
- Salesforce or similar CRM
- Residential mortgage experience required, and should include some of the following:
- Origination, Processing, Underwriting, Closing, Post Closing
- Lock, Rates and Pricing, Secondary Marketing, Loan Programs
- Interfaces such as credit, DU/LPA, document providers and others
Skills:
- Accurate Data Entry
- Ability to multi-task
- Determine priority of issues/requests
- React quickly to urgent issues
- Customer service
- Excellent communicator in speech and writing
- Ability to self-motivate and be highly productive in a remote location
- Team player
Hours:
- Monday-Friday
- 40 hrs per week (1 hr for lunch)
- Preferred schedule: 9am-6pm ET or 10am-7pm ET
Benefits: You will be eligible to participate in a full range of employee benefits.
Location: Remote
Contact HR
Please email us your resume and salary history.
OpenClose is an equal opportunity employer.