Support Communication Specialist

Job Description: Support Communication Specialist

Join a fun fast-growing technology-driven company. OpenClose, a provider of advanced business solutions for the mortgage industry, is looking for a Support Communication Specialist. Your responsibilities will include, but are not limited to the following:


  • Business to business interactions
  • Speak with customers (lenders) via telephone and email
  • Understand customer’s concerns or questions
  • Prioritize issue/concern based on business need
  • Analyze information to determine next steps
  • Run reports
  • Accurate Data Entry into Support Portal system
  • Participate in the flow of information between customer and company
  • Other duties as assigned


  • Microsoft technology: Windows, Word, Excel, Outlook
  • Customer service
  • Salesforce or similar CRM
  • Residential mortgage experience preferred, and should include some of the following:
    • Origination, Processing, Underwriting, Closing, Post Closing
    • Lock, Rates and Pricing, Secondary Marketing, Loan Programs
    • Interfaces such as credit, DU/LPA, document providers and others


  • Accurate Data Entry
  • Ability to multi-task
  • Determine priority of issues/requests
  • React quickly to urgent issues
  • Customer service
  • Excellent communicator in speech and writing
  • Ability to self-motivate and be highly productive in a remote location
  • Team player


  • Monday-Friday
  • 40 hrs per week (1 hr for lunch)
  • Preferred schedule: 9am-6pm ET or 10am-7pm ET

BenefitsYou will be eligible to participate in a full range of employee benefits.

Location: Remote

Contact HR

Please email us your resume and salary history.

OpenClose is an equal opportunity employer.