Director of Support Services
Kathy Olsen is the Director of LOS Support Services. In combination with her team leadership, Kathy provides customer support for our key product, LenderAssist, as well as its integrated products. Kathy has been with OpenClose since 2010 and has over thirty years of experience in the mortgage and technology fields. Prior to assuming her current role, Kathy served as an Integration Manager, leading new customer implementations before being promoted to Director of LOS Support Services. In addition to providing day-to-day customer support, Kathy and her team also share training duties with the implementation and training departments. Prior to joining OpenClose, Kathy worked as a freelance web developer and social media expert. Her mortgage banking background includes managing Area Sales for a national wholesale lender and managing Operations for a national mortgage banker. Her technical background includes serving as a Network Systems Engineer and I.T. Business Analyst.